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FAQs

Getting Started

Can I access Molecular (Application) Forms to print off and submit rather than apply online?

My browser doesn't appear to let me progress with my order or pay?

How do I activate a kit (barcode)?

What tests should I request for my breed?

How long can I expect to wait for my results?

How can I obtain the 10% discount you offer for Registered Users?

What kinds of genetic tests does Orivet provide to pet owners?

What specific tools does Orivet offer breeders?

Do I have to pay for shipping?

What is your AQIS Import Permit Number?

What types of health risks can Orivet identify?

Why should someone use Orivet’s services?

The Orivet Science

What type of genetic variation does Orivet detect?

How does Orivet detect single nucleotide mutations?

What type of factors can affect the performance of this technology?

My DNA sample I sent in has failed. What do I do now?

How does the genetic testing process work?

How do I know that my pet’s results are accurate?

The DNA Collection Process

Can I do the DNA collection myself?

Can I collect a DNA sample if my dam is pregnant or "on-heat"?

How many swabs do you require per animal?

At what age can I collect a swab sample from my animal?

My pet won’t allow me to swab their cheek, what should I do?

The Veterinarian

How do I get access to collection kits?

I have a client bringing their animal to the clinic today and do not have any collection kits, what can I do?

I am a vet in Australia and I am not sure on the relationship with ASAP/SVS Pathology. Do we order our tests through Orivet or ASAP?

Is there any paperwork I need to submit with the sample?

How do you work with a person’s existing veterinarian?

Do you work with veterinarians who are not clients or partners with Orivet?

Personalised Life Plans

What are the main benefits of Orivet’s life plans?

Can a pet receive an Orivet Life Plan without undergoing genetic testing?